General Terms and Conditions (GTC)
1. Scope of the General Terms and Conditions
The general terms and conditions (hereinafter "GTC") of Zhou Lifestyle Studio apply to all products on outofcocoon.ch. A customer is any natural or legal person who maintains a business relationship with Zhou Lifestyle Studio. Customer conditions that deviate from these GTC will not be recognized unless Zhou Lifestyle Studio has expressly agreed to their validity in writing. The GTC are recognized with every order at outofcocoon.ch.
2. Prices
The prices in the shop are shown in CHF. The price does not include shipping costs. They are mentioned with the product and vary depending on the size and packaging of the product.
3. Availability
We maintain the availability data carefully and regularly, but changes can still occur due to delivery bottlenecks. All information on delivery times is therefore without guarantee and can change at any time without notice. Delivery can also be made completely impossible if a product can no longer be manufactured or delivered. In this case, delivery is impossible (resolutive condition) in accordance with Section 5 of the General Terms and Conditions.
4. Properties of the products
All information about the products that the customer receives during the ordering process is non-binding. We also reserve the right to make errors in the description, illustration and price information.
5. Terms of payment and late payment
The purchase can be paid by invoice, TWINT, Postfinance or credit card, whereby Zhou Lifestyle Studio reserves the right to exclude individual payment options without giving reasons and to only deliver after advance payment has been made.
- The invoiced amount is due within 30 days of the invoice date. If the outstanding amount is not paid on time, Zhou Lifestyle Studio reserves the right to place the customer in default without prior notice and to charge default interest of 5% in accordance with Art. 104 ff. OR.
- In the event of a delay, Zhou Lifestyle Studio also reserves the right to stop further deliveries to the customer in whole or in part until all outstanding claims have been settled. The customer must be informed of the stop in delivery in writing or verbally. The customer must bear any consequences resulting from a stop in delivery. In addition, Zhou Lifestyle Studio reserves the right to definitively withdraw from further orders. The customer will be informed of the withdrawal in writing. Zhou Lifestyle Studio reserves the right to take further legal action.
- In the event of default, Zhou Lifestyle Studio is entitled to claim reminder and administration fees as well as legal, return and transport costs.
- The offsetting of any counterclaims is excluded.
- Zhou Lifestyle Studio may commission third parties to collect outstanding payments or sell claims to third parties.
- Products delivered to the customer remain the property of Zhou Lifestyle Studio until the purchase price has been paid in full.
6. Shipping
Deliveries are limited to Switzerland and the Principality of Liechtenstein. Products are sent via Swiss Post. Unless otherwise agreed, they are sent via B-Post.
Shipping usually takes place within 2 working days after receipt of payment. If this is not the case, the customer will be informed in writing.
7. Inspection obligation
The customer must immediately check the delivered products for correctness, completeness and integrity. Any defects must be reported to Zhou Lifestyle Studio immediately after they are discovered, but no later than 5 calendar days after receipt of the shipment/collection. The customer must keep the product in the condition in which it was delivered and must not use it.
8. Exchange and return of the order
The order can be returned within 14 calendar days of receipt of delivery. Any fees and costs incurred must be borne by the customer.
- A return is only possible if the goods show no signs of use.
- The revocation does not require any justification.
Exercising the right of withdrawal will result in the contract being reversed. The customer must return the products within 14 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address provided by outofcocoon.ch:
Zhou Lifestyle Studio
Im Felix 7
8545 Rickenbach Sulz
9th website
Zhou Lifestyle Studio reserves the right to make price and product range changes as well as technical changes on outofcocoon.ch.
Zhou Lifestyle Studio endeavors to provide all details and information on outofcocoon.ch correctly, completely, up-to-date and clearly, but Zhou Lifestyle Studio cannot provide any guarantee for this, either expressly or implicitly.